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Shipping, Returns & Refunds Policy

Introduction

At EvoNem Jumla, we strive to provide quality products. If you are not satisfied with your purchase, this policy outlines the conditions for returns and refunds.

By engaging in business with EvoNem Jumla, the customer acknowledges and agrees to abide by the terms and conditions outlined in these policies. EvoNem Jumla reserves the right to refuse service or modify these policies for non-compliance with the stated terms.

Shipping Methods:

  • EvoNem Jumla offers standard shipping methods for product delivery.
  • Shipping costs are communicated to the customer during the order process or after order confirmation


Delivery Times:

  • Estimated delivery times are provided during the checkout process.
  • Delays may occur due to unforeseen circumstances, and EvoNem Jumla is not liable for such delays.


Delivery Address:

  • Customers are responsible for providing accurate delivery addresses.
  • EvoNem Jumla is not responsible for deliveries to incorrect or incomplete addresses provided by the customer.


Eligibility for Returns
Products can be returned if:

  • They are damaged or defective upon delivery.
  • You receive the wrong item.
  • The product has not been used or opened and is in its original packaging.

Returns must be requested within 3 days of delivery.


Non-Returnable Items

The following items cannot be returned:

  • Items requiring special storage (e.g., cold-chain products) and any other items specified as non-returnable.
  • Opened or used products.
  • Products damaged due to misuse or negligence.


Return Process

  • Customers must contact EvoNem Jumla's customer service to initiate the return process.
  • Provide your order details, proof of purchase, and photos of the item (if damaged).
  • Products must be returned in their original packaging and condition.
  • EvoNem Jumla reserves the right to authorise or decline returns based on the circumstances.

Refund Policy

  • Refunds are issued only after the returned item has been inspected and approved.
  • Refunds will be processed via the original payment method within 7-10 business days.
  • If you paid "on delivery," refunds will be arranged via bank transfer or mobile money.
  • EvoNem Jumla reserves the right to refuse refunds for products not meeting the return criteria.
  • Certain products may be non-refundable, and this will be communicated at the time of purchase.

Exchange Policy

  • Exchanges are subject to stock availability.
  • Replacement items will be shipped as soon as the returned product is received and approved.

Contact Us

For inquiries related to shipping, returns, and refunds, customers can contact EvoNem Jumla's customer service via:

Email: info@evonemhealth.co.tz
Phone: +255 741 43 43 43

Amendments:
EvoNem Jumla reserves the right to modify these policies at any time. Customers will be notified of any changes, and continued use of services constitutes acceptance.